Refunds are processed within a maximum of 15 days from the date on which VEEBEAUTE receives the returned goods.
In case of prepaid orders placed through Credit Card, Debit Card, or Net Banking, the refund amount will be transferred back to the account from which the payment was originally made.
Please note that Cash-On-Delivery charges and Shipping Charges (if applicable) are non-refundable.
Discount vouchers are for one-time use only and shall be treated as utilized even if the order on which the voucher was used is subsequently cancelled.
Only those orders or items that have not been shipped can be cancelled.
Cancellations can be made before the order is dispatched OR within 48 hours of placing the order , whichever is earlier.
To request a cancellation, please contact our
Helpdesk at:
care@veebeaute.com
Partial cancellation or cancellation of individual items from the cart after placing the order is not possible.
If the order is prepaid, the eligible refund will be processed to the original payment source within 3–5 days .
VEEBEAUTE follows a transparent returns policy for full-size products purchased from our online store.
If you find that a particular VEEBEAUTE product doesn't suit your skin type or you aren't satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently.
One of our product advisors may contact you to understand the issue better and provide further instructions. In genuine cases, VEEBEAUTE may provide a coupon code equivalent to the product value, which can be redeemed on your next purchase.
VEEBEAUTE will replace products only in the following scenarios, subject to verification by our internal team:
Wrong product received in your order.
Damaged, tampered, or leaked product received.
Items missing from the delivered order.
We require a proper unboxing video with a clear focus on the unbroken seal as proof for complaints related to damaged, tampered, leaked, incorrect, or missing products.
Please inform us at care@veebeaute.com within 48 hours of delivery of the product.
If a defect, damage, incorrect product, or missing item is not communicated to VEEBEAUTE within 48 hours of receipt, VEEBEAUTE shall not be held responsible for failure to provide a refund or replacement.
In case an incorrect item has been delivered, please email clear images of the products received along with your order details to care@veebeaute.com within 48 hours of delivery. VEEBEAUTE will review the complaint and, if found legitimate, arrange a replacement for the incorrect item.
For any questions regarding refunds, cancellations or returns
care@veebeaute.com